FAQs

Considered answers, without the jargon.

About the programme

Who is Livaya for?+

UK adults aged 18+ seeking medically supervised weight management. Eligibility is decided by a pharmacist based on BMI, history and goals.

How long is the programme?+

Our main programme runs for 12 months, with the option to continue or step down into maintenance afterwards.

Can I cancel anytime?+

Yes — monthly plans can be cancelled at any time from your patient portal.

Treatment & safety

Which medications do you offer?+

Where clinically appropriate, we prescribe licensed GLP-1 weight management medications, dispensed by a GPhC-registered partner pharmacy.

What if I have side effects?+

Side effects are common and usually mild. Log them in your portal and your pharmacist will review and adjust your plan promptly.

Is this safe?+

All treatment is reviewed by a UK-registered pharmacist. We monitor closely and only continue treatment when it's right for you. Livaya does not provide emergency care — call 999 for emergencies.

Privacy & data

How is my data handled?+

Your data is encrypted at rest and in transit and handled in line with UK GDPR. Only your care team and the dispensing pharmacy can see your clinical record.

Will my GP be informed?+

We recommend informing your GP and can share a treatment summary with your consent.

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